This page explains what happens after your parcel leaves the VerityFlow warehouse, how to use tracking, what to do if there are delivery issues, and how to contact support. It also explains how shipping methods affect tracking and transit times.
- Tracking your shipment
After your outbound order is processed and handed over to the carrier:
VerityFlow or the system will provide a tracking number if the chosen shipping method supports tracking.
You can follow the shipment on:
The carrier’s tracking page, and or
Any tracking link provided in your account or email.
The level of tracking detail depends on the shipping method:
Economy / postal-type services
Tracking may be limited or delayed.
Some stages, especially within local postal networks, may not update frequently.
Standard commercial express
Usually provides door-to-door tracking with regular updates.
Better visibility for most shipments.
Priority / premium express
Typically offers the most stable tracking information and faster scans.
Still subject to customs and local carrier performance.
If a shipping method does not support full tracking, this will be indicated when you choose the method.
- Typical transit times and influencing factors
Estimated transit times shown for each shipping method are based on carrier information and past experience. Actual delivery times can be affected by:
Customs inspections or clearance procedures
Peak seasons and public holidays
Local delivery conditions in the destination country
Incomplete or inaccurate address information
Product type and any additional checks required
Economy routes are more sensitive to delays, while express routes are generally more stable, but no route can completely avoid all delays.
- Delivery issues and how to report them
If you notice a problem with your shipment, such as delay, return, damage or loss, please:
- Check the latest tracking information on the carrier’s website or the tracking link provided.
- Prepare basic information:
Your VerityFlow account email
Your VerityFlow outbound order number
The tracking number
Photos of the parcel and contents, if damage is visible - Contact VerityFlow support within a reasonable time frame.
Carriers often have time limits for reporting lost or damaged shipments.
The sooner you report the issue, the easier it is to help.
VerityFlow will review the situation within the scope of our role and the applicable carrier rules. We cannot guarantee compensation outcomes, as these are determined by carriers and relevant terms.
- After-delivery checks
After you receive a parcel delivered via VerityFlow:
- Check the outer packaging for signs of damage, re-sealing or tampering.
- Open the parcel carefully and check whether the contents match your expectations.
- Keep:
The outer carton
Inner packaging
Labels and documents
at least until you are sure that everything is correct.
If there is any problem:
Take clear photos of the outer carton, labels and affected items.
Note the delivery date and, if possible, any comments from the delivery staff.
Contact VerityFlow support with all relevant information as soon as possible.
- Business hours and response time
5.1 Business hours
Standard business hours: Monday-Friday, 09:00-18:00 China Standard Time, GMT+8
Warehouse and support may be closed on weekends and public holidays.
Processing times, including inbound and outbound operations, can vary depending on workload and season.
5.2 Support language and response time
Main support language: English
Additional language support may be available for some business customers.
Typical response time: within 1-2 business days, depending on the complexity of your request.
- How to contact support
When you contact VerityFlow, please include:
Your registered email address
Your order number and or tracking number
A clear description of your question or issue
Photos or documents if relevant, for example damage photos, labels, invoices
You can reach us via the contact details shown on the website, such as:
A contact form
A support email address
Please do not send sensitive information that is not required to process your request.
- Choosing appropriate shipping methods to reduce problems
To reduce the chance of delivery problems in the first place:
- Choose a shipping method with tracking that matches your urgency and budget.
- Make sure your address and contact information are complete and accurate.
- Ensure your products are allowed on the chosen shipping method and are properly declared.
- Avoid shipping prohibited or high-risk items that could cause customs or carrier issues.
If you are not sure which shipping method is appropriate for your shipment, please contact us in advance with:
Destination country or region
Expected weight and size
Product type and any special characteristics, for example batteries or liquids
Within our scope, we will help you understand which of our available shipping methods are more suitable, or if your shipment may not be acceptable at all.