This page is the starting point for using VerityFlow. It brings together all key topics in one place and links to detailed pages.
If you are new to VerityFlow, start from Getting Started. If you already have some experience, jump directly to the section that matches your current step.
Start here
Getting Started with VerityFlow
Understand what VerityFlow does, the basic 4-step workflow and how to prepare for your first shipment from China.
👉 Open: Getting Started with VerityFlow
Topics by step
1. Warehouse Address & Inbound Parcels
How to use your VerityFlow warehouse address in China, what your customer ID means, and what happens when parcels arrive at the warehouse.
- How to fill in the address when you shop
- Domestic shipping methods from sellers to the warehouse
- Inbound registration and common issues
👉 Open: Warehouse Address & Inbound Parcels
2. Services, Shipping Methods & Pricing
Overview of VerityFlow service types, international shipping methods from the warehouse to your country, and how service fees and freight charges are structured.
- Standard vs Pro Services
- Economy / standard / priority shipping methods and special lines
- How pricing works and what you are paying for
👉 Open: Services, Shipping Methods & Pricing
3. What You Can and Cannot Ship
Basic rules on product eligibility, size and weight limits, and special categories such as batteries, liquids and food.
- Prohibited and restricted items
- Size and weight limits for parcels
- How product type affects available shipping methods
👉 Open: What You Can and Cannot Ship
4. After Shipping & Support
What happens after your parcel leaves the warehouse, how to track shipments, what to do if there are delivery issues, and how to contact support.
- Tracking based on different shipping methods
- Handling delays, returns, damage and loss
- Business hours, response time and contact details
👉 Open: After Shipping & Support
需要快速帮助吗？
- For common questions, please check the FAQ page (if available).
- For updates about services or rules, please refer to the News / Announcements section.
- If you are not sure whether VerityFlow and our shipping methods are suitable for your products and routes, please contact us before placing an order whenever possible.