This Privacy Policy explains how VerityFlow Service LLC (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website and use our supply chain, agent purchase, and forwarding services.
By using our website and services, you agree to the terms of this Privacy Policy.
- Who we are
VerityFlow Service LLC is a U.S.-registered company providing end-to-end supply chain and forwarding services for products purchased from China.
If you have any questions about this Privacy Policy, you can contact us at:
Email: support@vflowservice.com
WhatsApp: https://wa.me/17023250912
Telegram: https://t.me/verityflow
- Personal information we collect
We may collect the following categories of personal information:
(1) Information you provide directly
Name
Email address and phone number
Shipping and billing address
Company name and tax information (if applicable)
Order details and product requirements
Messages you send through our contact forms or account center
(2) Account and order information
Login email and account settings
Order history and payment status
Communication records related to quotations, forwarding, and support
(3) Information from third-party services
When you contact us or interact with us via WhatsApp, Telegram, email, or payment providers (such as Stripe, PayPal, or others), we may receive basic contact and transaction information from those services.
(4) Technical and usage data
When you visit our website, we may automatically collect:
IP address and approximate location
Browser type and device information
Pages visited and time spent on the site
Cookies and similar tracking technologies
- How we use your information
We use your personal information for the following purposes:
To create and manage your account
To process your quotation requests and service orders
To communicate with you about your shipments, payments, and support requests
To prevent fraud, protect our platform, and comply with legal obligations
To improve our website, services, and user experience
To send you important service-related updates (for example, order status or policy changes)
We do not sell your personal information.
- Legal bases for processing (EEA / UK visitors)
If you are located in the European Economic Area or the United Kingdom, we process your personal information based on:
Contract performance – to provide our services and fulfill our agreements with you.
Legitimate interests – to operate, improve, and protect our business and services.
Legal obligations – to meet accounting, tax, and compliance requirements.
Consent – where required, for certain cookies or marketing communications.
- Cookies and tracking technologies
We use cookies and similar technologies to:
Enable core site functions and security
Remember your preferences (such as language)
Understand how visitors use our site so we can improve it
You can manage or disable cookies in your browser settings. Some features of the website may not function properly if cookies are disabled.
If we use a cookie banner or consent tool, your choices there will be respected.
- How we share your information
We may share your personal information with:
Service providers and partners
Warehousing, logistics, and shipping partners
Payment processors (for example, Stripe, PayPal, or similar)
IT, hosting, and analytics providers
Professional advisors
Lawyers, accountants, and auditors when reasonably necessary
Authorities or law enforcement
When required by law, regulation, or legal process, or to protect our rights and users
We require our service providers to handle your information securely and only for the purposes we specify.
- International data transfers
Because we operate supply chain services connected with China and other regions, your personal information may be transferred to and processed in countries that may have different data protection laws than your home country.
When we transfer personal information, we take reasonable steps to protect it and comply with applicable laws.
- Data retention
We keep your personal information only for as long as necessary to:
Provide our services and manage your account
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
When information is no longer needed, we will delete or anonymize it in a reasonable manner.
- Your rights
Depending on your location, you may have some or all of the following rights:
To access the personal information we hold about you
To correct inaccurate or incomplete information
To request deletion of your personal information (subject to legal requirements)
To object to or restrict certain processing activities
To withdraw consent, where we rely on consent
To exercise your rights, please contact us at support@vflowservice.com
.
We may ask you to verify your identity before responding.
- Children’s privacy
Our website and services are not intended for children under 16 years old, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
- Third-party websites and services
Our website may contain links to third-party websites or services (such as payment providers, WhatsApp, Telegram, or logistics partners).
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of our website and services after changes are posted means you accept the updated policy.