Contact & Support
Let’s make your next shipment easier.
Tell us what you need – quotation, sourcing, or forwarding – and we’ll guide you to the best option for your situation.
📧 Email – For detailed inquiries & documents
Business & general inquiries
Email:
support@vflowservice.com
Typical response time: within 48 hours (Mon–Fri)
Please include your destination country, product links or item list, and your order ID if you already have one. The more details you share, the faster we can prepare an accurate, no-obligation quote.
💬 WhatsApp – Fastest way to reach us
Quick questions & real-time follow-up
Ideal for time-sensitive shipping questions, status updates, and sharing screenshots, product links, or packing requirements. You will be talking to real humans who work with cross-border logistics every day.
💬 Telegram – Great if WhatsApp is restricted
Alternative secure messaging
Perfect for customers in regions where WhatsApp is limited, or for ongoing project discussions. Easily share files, notes, and shipment plans with our team.
Support hours
We work across time zones to support global clients. You can contact us 24/7, and we usually respond within two business day – often much faster during working hours. For urgent issues, please contact us via WhatsApp or Telegram and start your message with “URGENT” so we can prioritise it.
Privacy notice
By contacting us via email, WhatsApp or Telegram, you agree that we may use the information you provide to answer your request and process your orders. Please do not send passwords, full bank card numbers, or other highly sensitive personal information through chat.